PRIVACY POLICY

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INTRODUCTION (read carefully)

Last Updated: 02.01.2025

Welcome to Felix New Media! Protecting your privacy is a top priority for us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. By accessing our website (https://felixnew.com) or using our services, you agree to the terms outlined below.

This website and services are operated by Felix New Media, located at:
Felix New Media
Kemp House, 124 City Road, London EC1V 2NX
Contact Email: support@felixnew.com

This Privacy Policy applies to all users of our website, products, and services. It does not cover third-party websites or services linked from our platform. Please review third-party policies before using their services.

We collect personal information to:

• Provide, improve, and personalize our services.
• Communicate updates, offers, and new products.
• Comply with legal obligations.

Providing personal information is optional, but certain features may not function without it. If you do not wish to provide personal information, you should discontinue using our website and services.

Examples of personal information we collect include:

• Name, email address, and contact details.
• Payment information (processed securely by third-party providers like PayPal or Stripe).
• IP address and browser/device identifiers.

Examples include:

• Browser type, operating system, and device information.
• Cookies and analytics data to understand user behavior.
• Demographic information and "customer journey" insights (e.g., referring websites, activity on our site).

We use your information to:

• Fulfill purchases and provide access to services.
• Respond to support requests.
• Conduct analytics and improve user experience.
• Send marketing emails and newsletters (opt-out available).

We use cookies and tracking technologies, including:

• Google Analytics and Facebook Pixel for understanding user behavior.
• Cookies to enhance user experience and store login details.
• Pixel tags and log files for analyzing the success of marketing campaigns.

You can manage cookie preferences via our cookie banner or your browser settings. Disabling cookies may affect website functionality. For more details, visit https://cookiesandyou.com.

If you are in the EEA, we process your personal data based on:

• Consent.
• Contractual necessity.
• Legitimate interests.
• Legal obligations.

We retain your data for as long as necessary to provide services and comply with legal obligations:

• Transaction data: 7 years.
• Account data: Until the account is closed.
• Marketing data: Until consent is withdrawn.

Your information may be transferred to and processed in countries outside your own. When data is transferred internationally, we rely on safeguards like Standard Contractual Clauses (SCCs).

We share data with trusted third parties only as needed for:

• Payment processing.
• Website analytics and improvement.
• Marketing and advertising.

• Access, correct, or delete your personal data.
• Restrict or object to data processing.
• Data portability.

• Know what personal data we collect.
• Opt-out of data sharing for targeted advertising.
• Correct inaccurate information.

To exercise your rights, contact us at support@felixnew.com.

Our services are intended for users aged 18 and above. If we inadvertently collect data from users under 16, we will delete it upon notification.

We implement technical and organizational measures to protect your data. While we strive to ensure security, no system is completely secure. Any breaches will be reported to authorities within 72 hours.

It is your responsibility to safeguard your passwords and account credentials. Notify us immediately if you suspect unauthorized activity.

If we use automated systems that affect your rights, we will:

• Inform you of the logic involved.
• Outline the significance and potential consequences.

Our website does not respond to "Do Not Track" signals from browsers. For more information on "Do Not Track," visit https://allaboutdnt.com.

This Privacy Policy is governed by and construed in accordance with the laws of England and Wales. Any disputes arising under this policy will be subject to the exclusive jurisdiction of the courts of England and Wales.

In the event of a merger, acquisition, or sale of business assets, your personal information may be transferred as part of the transaction. Any new owner will continue to honor the commitments made in this Privacy Policy.

We may update this policy periodically. Significant changes will be communicated via email or a website banner. Continued use of our services constitutes acceptance of the updated policy.

For questions or concerns, contact us at:
Email: support@felixnew.com

This Privacy Policy complies with GDPR, CCPA/CPRA, and other applicable regulations.